Terms and Conditions - "The Hybrid" Package

Thank you for choosing to work with me. Please read the following terms carefully, as they ensure a smooth and effective coaching experience for both of us.

1. Payment & Billing

  • "The Hybrid" package is billed monthly.
  • Payment will be taken up front/in advance of the next month, unless cancelled beforehand.
  • Payment will recur monthly until cancelled.
  • Refunds will only be issued under specific circumstances outlined below.

2. What's Included 

Each month, you will receive:

Online Coaching (Standard)

  • Personalised training plan
  • Personalised nutrition guidance
  • Weekly check-in (before 11am)
  • Messaging support
  • Progress tracking
  • Technique guidance (via video call, when needed)

2x In Person, Personal Training (PT) Sessions

  • 2 personal training (PT) sessions that will take place at Invictus Gym in Dundonald
  • Sessions must be used within the current month
    • No rollovers into future months

3. Check-In Requirements (Online Coaching)

To provide the best support and ensure your plan continues progressing:

  • You must complete your weekly check-in before 11am on your assigned day.
  • Check-ins must include:
    • Progress photos
    • Honest written feedback
    • Training logs
    • Steps and cardio tracking (if applicable)
    • Nutrition details (if applicable)
  • If you cannot check in on the assigned day, you must communicate in advance so an alternative can be arranged.
  • You may submit a check-in early if needed, but adjustments will still be delivered on the usual scheduled day.

Missing a check-in means no programme adjustments for that week.

4. Personal Training (PT) Sessions

Each month, you can avail of 2x Personal Training sessions.  

  • There is no set expectation of when these should occur, though I would recommend once per fortnight on average
  • These sessions must be used during the currently active month - they will not roll over unless:
    • An alternative suitable schedule is agreed upon or 
    • Extenuating circumstances occur that we will address with discretion
  • No rollovers or extensions are provided for unused sessions outside of the above circumstances

5. Location and Gym Access

All in person PT sessions take place at:

Invictus Gym
2 Ballyoran Lane, 
Dundonald, 
Belfast
BT16 1XJ
Northern Ireland

You must have a valid gym access that is paid directly to the gym, not to me:

  • £5 per session PAYG fee or
  • £25/month membership
  • Your first visit is free for gym entry

Please note:

  • Your gym fees are not included in any of my packages or services
  • I do not cover or reimburse gym access fees
  • If you arrive without valid gym access, the session cannot proceed and is still charged in full

Changing facilities ARE available at the gym, but I recommend you arrive in your gear, ready to start, or arrive early to change ahead of your scheduled time.

6. PT Cancellation Policy (24+ hour notice required)

To respect both of our schedules:

  • You must provide at least 24 hours notice to cancel or reschedule a session.
  • Cancellations made under 24 hours are charged in full.
  • No-shows are also charged in full and no refunds will be provided

Discretion will be applied in extenuating circumstances.

7. Lateness Policy

  • Sessions will start and finish at the agreed times.
  • If you arrive late, the remaining time of the session can be used, but the session will end at the scheduled time.
  • There are no time extensions, and the full session fee still applies.
  • If you are more than 15 minutes late without communication, the session is marked as a no-show and charged in full.
  • Repeated lateness may restrict future booking options, or result in termination of services.

8. Holiday & Illness Policy

Holidays:

  • Coaching can be paused during holidays, with prior communication.
  • Your plan will automatically resume two days after your return unless otherwise arranged.

Illness:

  • Coaching is not paused for illness, unless exceptional circumstances.
  • Online plans can/will be adjusted to suit your condition, or support recovery based on your symptoms.
  • PT sessions cancelled with less than 24 hours notice are unfortunately still counted as used, unless exceptional circumstances (will be determined at my discretion)

9. Refund Policy

Refunds may be considered if:

  • I am unable to deliver the training sessions, programmes or support promised
  • A serious medical issue prevents you from training (proof may be requested)
    • In such cases, only unused portions will be refunded.
  • Other circumstances at my discretion

Refunds are not granted for:

  • Unused PT sessions
  • Lack of adherence to the guidance and training plans provided
  • Missed check-ins
  • Missed sessions 
  • Late cancellation or no-shows
  • Lack of gym access fee
  • Loss of motivation
  • Personal schedule changes
  • Disappointment in results - You likely won't look like peak Arnold Schwarzenegger or a fitness model in 4 weeks, and we will have covered the expectations during consultation.
  • Personal circumstances affecting attendance outside of those listed above

10. Client Responsibilities

To ensure you receive the best possible experience, you agree to:

  • Attend PT sessions - Arrive on time, changed and ready to learn
  • Understand the gym access requirement and ensure your entry is valid each visit
  • Communicate concerns, limitations, or anxieties honestly
  • Follow coaching instructions and ask questions when unsure
  • Engage positively and with an open mindset
  • Respect the gym environment and equipment
  • Complete your weekly check-in on time, with honesty and detail
  • Track steps, nutrition, and training as required
  • Communicate challenges early or as they arise
  • Engage fully with the coaching process
  • Follow the programme to the best of your ability
  • Maintain realistic expectations and understand that results require effort and consistency

11. Medical Disclaimer

  • I am not a medical professional.
  • If you feel unwell, please notify me as soon as possible.
    • The 24-hour cancellation rule still applies unless the circumstances are exceptional.
  • You must disclose any medical issues or injuries for your safety as they may require adjustments to your training.
  • If you are using GLP-1 medication (e.g. Ozempic, Wegovy, Mounjaro), you must inform me so I can adapt your training safely.
    • If you are considering using GLP-1 medication, you should consult your doctor
    • I do not prescribe, recommend, or advise where to source medication.
    • All medical decisions must be made with your doctor.

12. Right to Refuse or Terminate Coaching

I reserve the right to decline continuation of services if:

  • The cancellation policy is repeatedly broken
  • Payments or gym entry requirements are not met
  • Behaviour becomes disrespectful or unsafe
  • Safety concerns arise
  • Gym rules are not followed
  • Communication is not maintained / client stops responding

Any remaining sessions (if applicable) may be refunded at my discretion based on circumstances.

By proceeding with payment, you agree to these Terms & Conditions.