Terms and Conditions - Online Coaching (Premium)
Thank you for choosing to work with me. Please read the following terms carefully, as they ensure a smooth and effective coaching experience for both of us.
1. Payment & Billing
- Premium Online Coaching is billed monthly.
- Payment will be taken up front/in advance of the next month
- Payment will recur monthly until cancelled.
- Refunds will only be issued under specific circumstances outlined below.
2. What's Included
Each month, you will receive:
Online Coaching (Premium)
- Personalised training plan
- Personalised nutrition guidance
- Twice weekly check-ins (before 11am)
- Priority messaging support
- Monthly Zoom review call
- Progress tracking
- Form and technique guidance via video call (when needed)
3. Check-In Requirements
Premium Online Coaching includes two weekly check-ins.
To provide the best support and ensure your plan continues progressing:
- You must complete your weekly check-ins before 11am on your assigned days.
- Check-ins must include:
- Progress photos
- Honest written feedback
- Training logs
- Steps and cardio tracking (if applicable)
- Nutrition details (if applicable)
- If you cannot check in on the assigned day, you must communicate in advance so an alternative can be arranged.
- You may submit a check-in early if needed, but adjustments will still be delivered on the usual scheduled day.
Missing a check-in means no programme adjustments for that week.
4. Communication Expectations
This package includes priority messaging, meaning messages will be responded to with urgency, ahead of standard coaching clients.
- Clear, honest communication is essential.
- If the client become unresponsive, coaching continues in the background.
- Billing will continue until you cancel via your payment provider.
5. Monthly Zoom Call
- One Zoom coaching call is included each month
- If you are unable to attend, you may reschedule with at least 24 hours notice.
- Missed calls without notice cannot be carried into the next month.
6. Holiday & Illness Policy
Holidays:
- Coaching can be paused during holidays, with prior communication.
- Your plan will automatically resume two days after your return unless otherwise arranged.
Illness:
- Coaching is not paused for illness, unless exceptional circumstances.
- You plan will be adapted to suit your condition, or support recovery based on your symptoms.
7. Refund Policy
Refunds may be considered if:
- I am unable to deliver the training sessions, programmes or support promised
- A serious medical issue prevents you from continuing (proof may be requested)
- A pro-rata refund may be applied where partial services have been utilized for the month
- Other circumstances at my discretion
Refunds are not granted for:
- Lack of adherence to the guidance and training plans provided
- Missed check-ins or zoom meetings
- Feedback is not provided, incomplete, or inaccurate
- Loss of motivation of schedule changes
- Disappointment in results due to lack of client adherence to the plan
- Client inactivity without communication
- Personal circumstances affecting attendance outside of those listed above
8. Client Responsibilities
To ensure you receive the best possible experience, you agree to:
- Communicate concerns, limitations, or anxieties honestly
- Follow coaching instructions and ask questions when unsure
- Engage positively and with an open mindset
- Complete your weekly check-ins on time, with honesty and detail
- Attend scheduled zoom calls
- Give suitable notice when needing to cancel/change a booked timeslot
- Track steps, nutrition, and training as required
- Communicate challenges early or as they arise
- Engage fully with the coaching process
- Follow the programme to the best of your ability
- Maintain realistic expectations and understand that results require effort and consistency
9. Medical Disclaimer
- I am not a medical professional.
- You must disclose any medical issues or injuries for your safety as they may require adjustments to your training.
- If you are using GLP-1 medication (e.g. Ozempic, Wegovy, Mounjaro), you must inform me so I can adapt your training safely.
- If you are considering using GLP-1 medication, you should consult your doctor
- I do not prescribe, recommend, or advise where to source medication.
- All medical decisions must be made with your doctor.
10. Right to Refuse or Terminate Coaching
I reserve the right to decline continuation of services if:
- Behaviour/communication becomes disrespectful
- Client is dishonest in feedback
- Communication is not maintained / client stops responding
- Other circumstances at my discretion
Remaining coaching time may be refunded at my discretion based on circumstances.