Terms and Conditions - "Gym Confidence" Package

Please read the following terms carefully so our coaching relationship is clear, structured, and effective.

1. Payment & Billing

The "Gym Confidence" package is a one-time, upfront payment.
This payment covers:
- 4 Personal Training (PT) sessions (one per week)
- Technique coaching
- Gym equipment familiarisation
- Confidence-building support
Payment must be made in full before training begins.
This pack does not auto-renew.
Payments are non-refundable except in the circumstances outlined below.

2. Duration and Structure

This is a 1-month package, consisting of 4 PT sessions.
Sessions are typically once per week across a consecutive 4 week period, and must be used within that 1 month period unless
- An alternative suitable schedule is agreed upon or
- Extenuating circumstances occur that we will address with discretion
No rollovers or extensions are provided for unused sessions outside of the above circumstances

Upon successful conclusion of the course, the client is invited to continue with any of my other training offerings if they wish, but will not be pressured to do so.

3. Location and Gym Access

All PT sessions take place at:

Invictus Gym
2 Ballyoran Lane,
Dundonald,
Belfast
BT16 1XJ
Northern Ireland

To train with me, you must have a valid gym access that is paid directly to the gym, not to me:

£25/month membership or
£5 per session PAYG fee
Your first visit is free for gym entry

Please note:

Your gym fees are not included in any of my packages or services
I do not cover or reimburse gym access fees
If you arrive without valid gym access, the session cannot proceed and is still charged in full

Changing facilities ARE available at the gym, but I recommend you arrive in your gear, ready to start, or arrive early to change ahead of your scheduled time.

4. Cancellation Policy (24+ hour notice required)

To respect both of our schedules:

You must provide at least 24 hours notice to cancel or reschedule a session.
Cancellations made under 24 hours are charged in full.
No-shows are also charged in full and no refunds will be provided - discretion will be applied in extenuating circumstances.

This ensures fairness and allows unused slots to be offered to another client.

5. Lateness Policy

Sessions will start and finish at the agreed times.
If you arrive late, the remaining time of the session can be used, but the session will end at the scheduled time.
There are no time extensions, and the full session fee still applies.
If you are more than 15 minutes late without communication, the session is marked as a no-show and charged in full.
Repeated lateness may restrict future booking options, or result in termination of services.

6. Refund Policy

Refunds may be considered if:

I am unable to deliver the training sessions or support promised
A serious medical issue prevents you from training (proof may be requested)
- In such cases, only unused portions will be refunded.
Other circumstances at my discretion

Refunds are not granted for:

Missed sessions or late cancellation
No shows
Lack of gym access fee
Loss of motivation of schedule changes
Personal circumstances affecting attendance outside of those listed above

7. Client Responsibilities

To ensure you receive the best possible experience, you agree to:

Attend PT sessions - Arrive on time, changed and ready to learn
Understand the gym access requirement and ensure your entry is valid each visit
Communicate concerns, limitations, or anxieties honestly
Follow coaching instructions to the best of your ability and ask questions when unsure
Engage positively and with an open mindset
Respect the gym environment and equipment
Maintain realistic expectations and understand that results require effort and consistency

8. Medical Disclaimer

I am not a medical professional.
If you feel unwell, please notify me as soon as possible.
- The 24-hour cancellation rule still applies unless the circumstances are exceptional.
You must disclose any medical issues or injuries for your safety as they may require adjustments to your training.
If you are using GLP-1 medication (e.g. Ozempic, Wegovy, Mounjaro), you must inform me so I can adapt your training safely.
- If you are considering using GLP-1 medication, you should consult your doctor
- I do not prescribe, recommend, or advise where to source medication.
- All medical decisions must be made with your doctor.