Terms and Conditions - Online Coaching (Standard)

Thank you for choosing to work with me. Please read the following terms carefully, as they ensure a smooth and effective coaching experience for both of us.

1. Payment & Billing

  • Standard Online Coaching is billed monthly upfront.
  • Payments are non-refundable except in the circumstances outlined below.

2. Check-In Requirements

To provide the best support and ensure your plan continues progressing:

  • You must complete your weekly check-in before 11am on your assigned day.
  • Check-ins must include:
    • Progress photos
    • Honest written feedback
    • Training logs
    • Steps and cardio tracking (if applicable)
    • Nutrition details (if applicable)
  • If you cannot check in on the assigned day, you must communicate in advance so an alternative can be arranged.
  • You may submit a check-in early if needed, but adjustments will still be delivered on the usual scheduled day.

Missing a check-in means no programme adjustments for that week.

3. Communication Expectations

  • Clear, honest communication is essential.
  • If you become unresponsive, coaching continues in the background.
  • Billing will continue until you cancel via your payment provider.

4. Holiday & Illness Policy

Holidays:

  • Coaching can be paused during holidays.
  • Your plan will automatically resume two days after your return unless otherwise arranged.

Illness:

  • Coaching is not paused for illness, unless exceptional circumstances.
  • Your plan will be adjusted to support recovery based on your symptoms.

5. Refund Policy

Refunds are only offered if:

  • I have not delivered the service promised (e.g., failure to provide a plan or check-in feedback), or
  • A serious medical condition prevents you from continuing, in which case only the unused portion is refundable.


Refunds are not granted if:

  • You do not follow the plan
  • You miss check-ins
  • You provide inaccurate information
  • You do not achieve results due to lack of adherence

6. Your Responsibilities

To get the best results, you agree to:

  • Be open and honest in all feedback
  • Track your steps, training, and nutrition as required
  • Communicate proactively
  • Follow the programme as instructed

7. Medical Disclaimer

  • I am not a medical professional.
  • All guidance is educational and based on fitness and nutrition coaching.
  • If you use GLP-1 medications, you must consult your doctor. 
    • I do not prescribe or advise on sourcing medication.

8. Right to Terminate Coaching

I may end the coaching relationship if:

  • You are repeatedly dishonest
  • You are disrespectful or abusive
  • You consistently fail to engage with the process

Unused coaching time may be refunded at my discretion, based on circumstances.

By proceeding with payment, you agree to these Terms & Conditions.